TrustMate ("we", "our", or "us") operates the TrustMate mobile application, which connects customers with trusted professionals for home services such as cleaning, plumbing, electrical work, carpentry, painting, appliance repair, and other household services.
This Privacy Policy explains how we collect, use, store, and protect your information when you use the TrustMate app.
We may collect the following information when you use TrustMate:
TrustMate may request access to your device location to help you:
Location access is requested only with your permission. You can manage location permissions through your device settings.
TrustMate may request access to your device camera or photos when you choose to upload images related to a service request, booking, profile, or other app feature.
We access your camera or photos only with your permission and when you initiate the relevant feature. We do not access your camera or photos without your permission.
We may use your information to:
Payments made through TrustMate may be processed by third-party payment providers such as Razorpay or other authorized payment service providers.
TrustMate does not directly store your complete payment card, banking, or other sensitive payment credentials unless specifically stated otherwise.
Payment providers process your information according to their respective privacy policies and security practices.
We do not sell your personal information.
We may share necessary information with trusted third parties only when required to provide TrustMate services, including:
For example, information such as your name, service location, booking details, and contact information may be shared with the relevant service professional when necessary to complete your booking.
We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.
TrustMate may use secure technologies and services such as Firebase and other trusted infrastructure providers to help protect and manage application data.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
TrustMate may use third-party services to operate and improve the application, including services for:
These third-party providers may process information according to their own privacy policies and applicable laws.
TrustMate is intended for general users of home-service platforms and is not directed toward children under 13 years of age.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
We retain personal information only for as long as reasonably necessary to:
When information is no longer required, we may delete or securely anonymize it in accordance with applicable requirements.
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
Some information may need to be retained where required by law or for legitimate business purposes.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.
Any updated version will be published through the TrustMate website or application. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
TrustMate
Email:
info@trustmate.in
Website:
https://trustmate.in